Learning objective: Thrive in virtual environments

Learning objective:

Design business processes and represent them with documentation tools

24-Seven case part 1

1. Answer part 1 sample questions
   1. Question objectives
      1. Make inferences about process behavior
      2. Compare behavior of processes
2. Begin preparing:
   1. System flowchart: Curent situation
      1. What columns should there be in what order?
      2. What are the initiating events?
      3. In what order should the events appear?
   2. BPD: Contemplated situation
      1. What swim lanes should there be?
      2. What is the best order for the swim lanes?
         
         
3. Publish (the portions developed):
   1. System flowchart as 24-SevenCurrentFlowchart.htm
   2. BPD: 24-SevenContemplatedBPD.htm
      
      Show group members' names in the upper left-hand corner of both files.
      
      
4. Answer part 2 sample questions
   1. Question objectives
      1. Infer reasons for system design
      2. Make inferences about process behavior
      3. Evaluate business strategy

1. 24-Seven case part 1
2. Flowcharting
   1. Romney chapter 3
   2. Directions for flowcharting in Excel. In Excel 2007, the drawing symbols are available from the Insert tab (to the right of the Home tab) under Shapes.
3. BPD
   1. Introduction to BPMN
   2. Example
4. Business processes: Romney chapters 1-2

Learning objective:

Design business processes and represent them with documentation tools

24-Seven case part 1

1. Finish and publish the system flowchart and BPD in your GSU web space.
   1. Don't forget to publish the ..._files folders if you use Excel or the ....gif files if you use Visio or some other graphical program.
   2. Verify that your files are visible through your links on the learning progress page:
1. Current situation: System flowchart
2. Contemplated situation: BPD
   
   
2. Sample questions: Retake the sample questions and analyze them for structure and logic
   
   
3. Keep working on the system flowchart and BPD to make it useful for answering next week's quiz questions, which have objectives from the following:
   1. Model business processes
      1. Follow process flow
      2. Identify role of a sub-process
   2. Make inferences about processes
      1. Characterize likely outcomes from a process
      2. Make inferences about process behavior
      3. Compare behavior of processes
      4. Infer reasons for system design
   3. Evaluate business processes
      1. Evaluate business strategy
      2. Identify dysfunctional aspects
      3. Improve the system

1. 24-Seven case part 1
2. Flowcharting
   1. Romney chapter 3
   2. Directions for flowcharting in Excel. In Excel 2007, the drawing symbols are available from the Insert tab (to the right of the Home tab) under Shapes.
3. BPD
   1. Introduction to BPMN
   2. Example
4. Business processes: Romney chapters 1-2