Receiving Strange E-mail
Policy | Standard | Procedure | Informative
Version: 1
Last Updated: 5/03/02
University Computing and Communications Services
Network security article published in the (May 2002) "Focus-IT" campus newsletter

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Those Strange E-mails You Get From Time to Time…

We all get them - those e-mails from someone we don't know or from another GSU user and the subjects reference a myriad of topics. One thing that they have in common is that the Groupwise virus scanner detected a virus and sent you an alert to that effect.

I get a lot of questions from campus users wondering how the virus message originator got their e-mail address or why they are getting mail from GSU users they don't know… The answers are in the nature of the behavior of most viruses, such as the "Klez" variants of late.

These viruses have a number of ways in which they propagate themselves to innocent users. They W32.Klez.gen@mm is a mass-mailing worm that searches the Windows address book for e-mail addresses and sends messages to all recipients that it finds. The worm uses its own SMTP engine to send the messages. The subject and attachment name of incoming emails is randomly chosen. The attachment will have one of the following extensions: .bat, .exe, .pif or .scr. Klez then attempts to copy itself to all network shared drives that it finds.

The Klez virus can even alter the "from" line of messages to insert a particular user's name and make it appear that the individual was the originator, when in fact they were not.

If you get a message from an unknown sender that has an attachment, with no accompanying alert from the Groupwise scanner, those are the ones you need to be cautious about. You would want to save the attachment to a folder on your hard drive and scan it with Norton Antivirus prior to opening it.

That leads me to one final point - I can't emphasize enough the importance of running Norton Anti-virus on your workstations. If you disable Norton, your system will become infected with a virus and subsequently attempt to wreak havoc with your files and directories or with other users' computers. You need to enable "real time" protection, do "live updates" periodically just to ensure you are protected by the latest updates to the software, and scan your hard drives at least once a week.

Help:

If you have questions, or need assistance, please contact the Help Center at help@gsu.edu or (404) 413-HELP (4357).

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