Viewing Problems

  1. If your right-hand frame is too narrow to read all text, try one or more of the following. First, widen the browser window as much as possible to fill your screen. Second, move your pointer to the frame divider until it appears as a pair of vertical lines with arrows on each side. Move the frame divider to the left as far as necessary to make the right-hand frame wide enough to see all text. If the text disappears after moving the frame divider, reload the page. Third, go to the browser’s View menu and decrease the font size (e.g., to 90 percent). To consistently load smaller fonts, go to your browsers preferences and reset the font size.

  2. If the text in the “Research Memo Example” does not wrap correctly at the end of each line, go to your browser’s View menu and decrease the font size (e.g., to 90 percent).

  3. In the “Research Memo Example,” the right-hand frame should be wide enough so that you can see the cross-reference to support materials in the right-hand margin. (The first cross-reference is B-1 and appears at the beginning of “Analysis 1.”) If the right-hand frame is too narrow, try the suggestions in #1 above.


  4. The “Research Memo Example” is heavily footnoted. To view a footnote’s text, “roll” the pointer over the superscripted number. The footnote text may appear above or below the superscripted number. If the footnote text is bunched tightly in the right-hand margin, try widening the right-hand frame as explained above. If the footnote text does not appear, you can click the superscripted number to see the footnote and use the “Back” arrow or button to return to your place in the tax research memo.

  5. The “Research Memo Example” allows the user to toggle back and forth between the research memo and the authoritative support materials. If your connection speed is slow, your download time when toggling may take a few seconds. An alternative approach for users with slow connections might be to print hard copies of both the research memo and the authoritative support materials for separate study. Still another approach is to open two windows in your browser, one showing the research memo and one showing the support materials. If your screen is large enough, you can align them side by side and view both simultaneously.

  6. Some combinations of browsers and platforms cause an error page to appear when clicking links appearing in the self-tests. Changing browsers (e.g., from Explorer to Netscape) usually fixes the problem.