1. "The Use of Computer-mediated Communication in an
William J Kettinger & Varun Grover:
Decision Sciences 28:3 (Summer 1997) pp. 513-555.
|2.|| William J Kettinger: || Center for
Information Management and Technology Research, College of
Business Administration, University of South Carolina, Columbia
SC 29208, |
|Varun Grover || Department of Management Science,
College of Business Administration, University of South Carolina,
Columbia SC 29208, |
3. How are inter-organizational electronic mail systems being
used, and what factors relate to their use?
4. Basic Statistical: The paper uses statistical analysis of
data obtained from an electronic survey with 613 respondents.
The analysis featured factor analysis and multiple regression.
5. Three empirically derived patterns of interorganizational
e-mail use emerged that showed it was regularly used for
broadcast, talk, and social communication. Broadcast usage,
which reflects an information-gathering communication function,
most likely through public bulletin boards, electronic
discussion groups, and list servers, was the most frequent use
of inter organizational e-mail. Multivariate regression tests
showed that the three different usage types were best predicted
from different sets of independent variables drawn from a pool
of 68 candidate measures. Results support past claims that
there is a need to differentiate among types of use in
explaining computer mediated communication usage behavior.
6. The paper may be of interest to researchers studying
communication modalities, to managers wishing to harness the
power of the Internet and avoid its pitfalls within their own
aorgnization, and to anyone who has a general interest in the
evolution of cyberspace.
7. I will probably not publish a paper similar to this one.
My interests are more towards theory, mathematics, and
experimentation rather than surveys.