What Have We Gained for Our Time and Mental Energy?

Creating a Problem
Executive Statistics: Recognizing differences that meriit time and mental energy
Problem Diagnosis:   Listening to the Dogs that Didn't Bark
Continuous Improvement:  Why It's a Good Thing the Hooks Broke

Creating Conflict and Indecision
Creative Conflick: Groupthink: Myth, Danger, or Advantage?  
Creativith Techniques: Think the Unthinkable, Speak the Unspeakable
Nominal Group Technique

Eliminating Alternatives
Management Science: Mixing juice, refining petroleum, adopting children
Multiple Criterion Decision Making: Even Swaps, Weighted Sum, Franklin, Freud
Decisions Under Uncertainty:  How to Take a Chance
Social Choice: Leadership, Democracy, and Compromise:
Bounded Rationality: Trust Your Gut, or Leave it to the Computer

Overall:  Those Woderful Heuristics, Those Nasty Biases