What Have We Gained for Our Time and Mental Energy?
Creating a Problem
Executive Statistics: Recognizing differences that meriit time and mental energy
Problem Diagnosis: Listening to the Dogs that Didn't Bark
Continuous Improvement: Why It's a Good Thing the Hooks Broke
Creating Conflict and Indecision
Creative Conflick: Groupthink: Myth, Danger, or Advantage?
Creativith Techniques: Think the Unthinkable, Speak the Unspeakable
Nominal Group Technique
Management Science: Mixing juice, refining petroleum, adopting children
Multiple Criterion Decision Making: Even Swaps, Weighted Sum, Franklin, Freud
Decisions Under Uncertainty: How to Take a Chance
Social Choice: Leadership, Democracy, and Compromise:
Bounded Rationality: Trust Your Gut, or Leave it to the Computer
Overall: Those Woderful Heuristics, Those Nasty Biases