Promoting (creative) Conflict

1. Structured Dialog
2. Avoid Proselytizing by High Status Members 
3  Heterogeneous Groups

4. Make Sure Everyone Participates
5. Plausible Deniability
6. Dialectical Attitude, Devil's Advocate
7.  Second Look Meeting

 

Methods for Dealing With Conflict
 
Important Goal; 
Assertive Sytle
Demand
Go over their head
"My way or the highway!"
Rhetoric
Persuasion
"My way is best" 
Interact
Seek Synergy
"Our way"
Moderately Important Goal;
Moderately Assertive Sytle
Arbitration
"Let Joe decide for us"
Compromise, Negotiate, Bargain
"Give a little, get a little"
Mediation
"Let Joe help us decide"
Unimportant Goal;
Unassertive Sytle
Withdraw
"I only work here"
Toss a Coin
"Some you win, some you lose"
Concede
"We'll do it your way"

Unimportant
Relationship; 
Low Cooperation
Moderately Important Relationship; 
Moderate Cooperation
Importatn 
Relationship;
High Cooperation