Methods for Dealing With Conflict
Important
Goal;
Assertive SytleDemand
Go over their head
"My way or the highway!"Rhetoric
Persuasion
"My way is best" Interact
Seek Synergy
"Our way"
Moderately Important
Goal;
Moderately Assertive SytleArbitration
"Let Joe decide for us"
Compromise, Negotiate, Bargain
"Give a little, get a little"Mediation
"Let Joe help us decide"
Unimportant
Goal;
Unassertive SytleWithdraw
"I only work here"Toss a Coin
"Some you win, some you lose"Concede
"We'll do it your way"
Unimportant
Relationship;
Low CooperationModerately Important Relationship;
Moderate CooperationImportatn
Relationship;
High Cooperation