MGT 4700 Operations Management

Text Section (Notes to Download)	Lecture Topic
Customer Value Model
Chapter 1	Introduction to Operations and Competitiveness
Chapter 2	Operations Strategy
Chapter 3	Products and Services
Chapter 4	Processes and Technologies
Chapter 5	Facilities
Chapter 6	Project Management
Chapter 7	Supply Chain Management
Chapter 8	Forecasting
Chapter 9	Capacity and Aggregate Planning
Chapter 10	Inventory Management
Chapter 11	Just-In-Time and Lean Production
Chapter 12	Enterprise Resource Planning
Chapter 13	Scheduling
Chapter 14	Quality Management
Chapter 15	Statistical Process Control
Chapter 16	Waiting Line Models for Service Improvement
Chapter 17	Human Resources in Operations Managment