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Georgia State University students....
This site is primarily for employees. If you need help with the PAWS system, please contact the PAWS Office at pawsoffice@gsu.edu.  If you have registration problems, please directly contact the One Stop Shop at onestopshop@gsu.edu

For instructions on PAWS web registration, go to student.gosolar.gsu.edu and click on the Registration Guide link.

Georgia State University faculty...

PAWS Web for Faculty Quick Guide provides instructions on how to use the PAWS Web for Faculty. If you have problems with your password, please contact the Help Desk at help@gsu.edu.

 

INDEX

Help Request

FAQ - What is...

FAQ- User ID and password

FAQ - How do I...

Documentation

Reports

Known Technical Issues

Functional Questions

Help Request

Contact the Help Desk at help@gsu.edu or 404-413-4357 for:

  • INB Campus ID Password reset


Contact the Banner Systems Office at bantrain@gsu.edu or 404-413-2264 for:

  • Problems downloading/installing the web plug-in for Internet Native Banner (INB)
  • Problems logging into Banner
  • Problems submitting Banner jobs or viewing/printing output
  • Problems printing Banner screens
  • Problems extracting data from Banner
  • Error messages received in Banner (Please give detailed information on what Banner process you were performing and give the exact error message displayed on the Auto Help Line)

For any student registration issues, contact the OneStopShop at onestopshop@gsu.edu or 404-413-2600.

 

For any PAWS related issues, contact the Help Center at help@gsu.edu or 404-413-HELP (4357).

 

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Frequently Asked Questions

What is ...

Questions

Answers

The PAWS portal?

 https://paws.gsu.edu/cp/home/loginf is the PAWS portal. It is a web application where employees can easily access GoSOLAR, INB, and other GoSOLAR system related links.

The method for logging onto Banner?

There are three methods for logging onto Banner:
- Internet Native Banner (INB) http://inb.gosolar.gsu.edu
- Log into PAWS at using your Campus ID and password.  On the Homepage tab, you will see a list of Applications in the left column.  Click on the ‘Banner INB’ link.

-Go to www.gosolar.gsu.edu, click on the Internet Native Banner link.

What is Banner?

Banner is the Student System database that staff logon to access student records. Students access the database via Web for Student and faculty access the database via Web for Faculty.

The Internet Native Banner (INB)?

INB is a Java Applet Banner client that runs in a web browser. Users can logon directly to Banner using Internet Explorer or Firefox.

You must download and install the JRE (for Windows) or the Macintosh Runtime for Java (for Mac) before you can use INB.

Please refer to the How Do I section below for INB instructions.

The JRE/Macintosh Runtime for Java (MRJ)?

JRE (for Windows)/MRJ (for Mac) is the Java Virtual Machine required to run the INB client. It is a plug-in for your web browser that you must download and install before you can use INB.

Web for Student?

It is a web product students can use to view their academic record, financial aid, student account, and register for classes. For instructions on web registration, go to student.gosolar.gsu.edu and click on the registration guide link.

Web for Faculty?

It is a web product faculty can use to view their class roster and assign grades. See Web for Faculty Quick Guide for instructions on how to use GoSolar Web for Faculty.

BPROD?

BPROD is the Georgia State University Production database where production student data is housed. Employees use this system application to input, update or view student-related data.

BLAB?

BLAB is the Georgia State University Training database where employees can log on for training to practice their new skills.

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User ID and password...

How do I obtain a Banner Production User ID?

Visit the Banner Account Request web page for more information.

What is my Banner userid?

Your Banner userid is the same as your campus id. Email bantrain@gsu.edu if you have questions about your Banner userid.

What are the password guidelines?

The University Auditors have advised that ALL system applications adopt a password policy which forces users to change passwords on a regular basis. In keeping with this recommendation - and in light of the many security issues in the current computing environment - GSU has implemented this policy with the Banner system.

Please refer to the password complexity rules located on the change your Campus ID password page.

Password guidelines

 

 

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How do I ...

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Documentation

Please note that the Documentation webpage is for Georgia State University employees only and is a password protected page. Please email bantrain@gsu.edu if you need the username and password to access the Documentation page.


For more functional how to's documentation such as Create, View and Release Holds, Registration Permits, letter generation, etc., go to Georgia State Banner Documentation

To access Sungard documentation, click on Sungard documentation from the Banner Documentation web page.

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Reports

For information on creating ad-hoc reports from Banner, visit the Crystal Enterprise webpage or send questions to ceadmin@gsu.edu

For institutionally-sanctioned data source and official numbers for Georgia State University, visit the Statware webpage

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Known Technical Issues

Issue

Status

Not able to see all the button icons via Internet Native Banner (INB)

Users must adjust their desktop settings to have INB display correctly. Download instructions to set up Optimal Desktop settings for INB.

Mac operating system OS X.2 is a GREAT improvement functioning with Internet Native Banner.

All Mac users on campus should be highly encouraged to do this upgrade.

MAC users no longer have to use Apple Applet Runner and Classic (OS 9.x). In OS X.2 the Applet runs automatically in the background.

 

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Functional Questions

Questions about Banner Student System (Catalog, Schedule, Admissions, Registration, Academic History, Transfer Articulation, Advisement), Financial Aid, and Student Accounts are directed to different functional experts depending on the location of the user.

Users from:

  1. Main functional areas (Registrar, Admissions, Financial Aid, Student Accounts, and Student Advisement Center)
    - contact the experts in their department for functional questions
  2. Departments that are NOT located within a college
    - send an email to bantrain@gsu.edu for Banner functional questions
  3. Departments that are located within a college
    - contact the following functional experts in their college:

Functional Area

College

College Experts

Advisement/OAA issues: including changing major, ordering unofficial transcripts, Holds, Academic History, Transfer Articulation, Registration/Permit overrides

 

 

 

AS

Linda King

 

BU

Karl Adams

 

ED

Nancy Keita

 

NS

Felisha Norrington

 

PS

Shelly-Ann Williams

 

LW

Tricia Rackliffe

Catalog/Schedule

 

 

 

AS

Amber Amari

 

BU

Jennie Grinnage

 

ED

Shea Allman

 

NS

Bill Andrews

 

PS

Shelly-Ann Williams

 

LW

Tricia Rackliffe

Graduate Admissions

 

 

 

AS

Amber Amari

 

BU

Karl Adams

 

ED

Nancy Keita

 

NS

Felicia Norrington

 

PS

Wanda Cooley

 

LW

Cheryl Jester-George

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