Related Information:

Ombudsperson

One Park Place 2nd floor, Suite 215
Telephone: 404/413-2510
Fax: 404/413-2511
Web: www.gsu.edu/ombuds
Office Hours: 8:30 a.m. - 5:15 p.m. (special appointments as necessary)

Overview

The Office of the Ombudsperson (om'-budz-pur'-sen) provides an impartial, confidential place for students to discuss conflicts, problem situations, grievances and appeals of disciplinary and/or academic actions. The office acts as a neutral campus resource that assists students with informal complaint resolution, problem solving, clarifying university policies and procedures, recommending effective communication methods, and referrals to available university resources.

Situations with which the Ombudsperson may assist include allegations of unfair treatment, interpersonal conflicts, faculty/student misunderstandings, grade appeals, discrimination, questions regarding university policy and procedure, disciplinary matters, supervisor/employee relations, and concerns about financial aid and/or student registration.

The Office of the Ombudsperson also acts as the university's Alternative Dispute Resolution (ADR) Office and encourages the use of methods other than formal complaints for the resolution of disputes.

Services Provided

• Confidential assistance in confluct and complaint/appeal situations
• Clarification of University policy and procedure
• Conflict and communications coaching
• Mediation and facilitation
• Referrals
• Training