FAQs

Frequently Asked Questions

My Print Screen no longer comes up, what can I do?

You may have a pop-up blocker running that is preventing the Print screen from coming up. Press and hold the CTRL key while clicking on the printer icon. Holding the CTRL key down will allow the pop-up screen to show in most cases. You can also have your workstation person disable pop-up blockers.

How do I save a report I have exported to a Microsoft Program (Word, Excel, etc)?
After sucessfully running a report, click on the report to display the results. Once the results are displayed, click on the envelope that is next to the "spy-glasses." A window will pop up and in the center will be a box that has a drop down arrow. Click on the dropdown arrow and select the program you want to export. Next, click on the box that appears right under the dropdown box that says to put the export into a separate window, then click the export button. Once the file is displayed it the new window, select "File" from the menu and save it as you would any other file.

If you are using Active-X then follow these instructions:

After successfully running a report, click on the report to display the results. Once the results are displayed, click on the envelope next to the printer icon. At the top of the Report Viewer Export window, click on the drop down arrow in the "Save in:" field to choose where you want to save the report. Select the desired destination folder and drive. At the bottom of the window, enter a name in the "File Name:" field. Next click on the drop down arrow in the "Save as type:" field and select the program you want to export the report into, ie., Excel, Word. Click on the Save button.

How do I obtain a Crystal Enterprise User ID?
Download the following documents to your computer and then print them out. 1) Crystal Enterprise User ID Procedure, 2) Procedure for Processing a Request for Crystal Enterprise User IDs, 3) Statement of Accountability, and 4) Request for Crystal Enterprise User ID. Once downloaded, follow the Procedure for Processing a Request for Crystal Enterprise User IDs. You will be notified by email once the request has been processed.

How do I publish a report I wrote to Crystal Enterprise Web Site?
After the report is completed, attach it to an email to CEAdmin@gsu.edu. Include in the email the name of the folder where the report will reside. Once we receive the report, we will test the report for problems. If problems are found, we will send you a Crystal Enterprise Report Problem form that will detail the issues with the report. After you fix the problems, resubmit the report to CEAdmin again for verification that the problems have been fixed. We will then upload the file to the Quality Assurance directory of the folder where the report will reside. Users will now be given a opportunity to test the report, and if all goes well, a signoff form will be sent to the user. Once the signoff form has been completed, signed, and faxed to us, we will move the report into the production folder.

Can I write reports using Crystal Enterprise?
No, Crystal Enterprise is a repository for reports that have been created by developers in University Information Services. However, in the future you will have the ability to create Ad Hoc reports in Crystal Enterprise. If you need to have a report created, download the Crystal Enterprise Report Request form from this site and submit it to Ceadmin in GroupWise.

I am having a problem with my login to Crystal, what should I do?
First check to make sure you are using your Crystal User ID and password and not your GroupWise or other User ID and password. If you continue to have a problem, contact the Help Center and report your problem. They will create a remedy ticket and notify us of the problem.

I have scheduled a report to run, but it keeps giving me a “failed” status.
Click on the “Failed” status; an error message will be displayed. If the message says, “Connection to SQL cannot be made,” or something similar, this means one or more parts of the Enterprise server was either 1) down, or 2) you did not log into the proper database instance, or 3) you currently do not have the rights to log into the server. If the message states, “More information was needed to process the report,” then you need to make sure that a value was selected for each parameter before you scheduled the report to run. If you still have problems after correcting items 1) and/or 2) above, contact the Help Center. Be sure to give them the exact error message you are receiving.

How can I choose a printer for my report output?
You can designate a printer of your choice, by selecting ActiveX as your viewer choice for Crystal Enterprise. How do I select ActiveX? To select ActiveX as your viewer, click on the "settings" tab at the top right of the page after your successful login to ePortfolio. You will now be viewing the user settings for ePortfolio. Scroll down this page until you reach the section called "View my reports using…. , and you will see that DHTML is the default setting. Please change this setting to ActiveX as your viewer. Currently, you will have to reset this for each session on Crystal Enterprise.

What do I do if a report is not printing or viewing the way it should?
Report problems to the Help Center. Be sure to include which folder and the name of the report as well as a detailed description of the problem. The Help Center will create a remedy ticket that will be forwarded directly to us. We will then get the developer who wrote the report to make the correction and then we will notify you when it is ready.

How can I choose a printer for my report output?
You can designate a printer of your choice, by selecting ActiveX as your viewer choice for Crystal Enterprise. How do I select ActiveX? To select ActiveX as your viewer, click on the “settings” tab at the top right of the page after your successful login to ePortfolio. You will now be viewing the user settings for ePortfolio. Scroll down this page until you reach the section called “View my reports using…. , “and you will see that DHTML is the default setting. Change this setting to ActiveX as your viewer. Currently, you will have to reset this for each session on Crystal Enterprise.

What do I do if a report is not printing or viewing the way it should?
Report problems to the Help Center. Be sure to include which folder and the name of the report as well as a detailed description of the problem. The Help Center will create a remedy ticket that will be forwarded directly to us. We will then get the developer who wrote the report to make the correction and then we will notify you when it is ready.

A report has disappeared from a QA folder, what happened to it? When reports are placed in the QA folder they are there for the users to review and submit changes to ceadmin@gsu.edu. When changes have been received, ceadmin moves the report back into the developer's folder to work on the report. As part of the QA process, only version of a report will exsist. This prevents confusion about what requests have been done and which have not, as well as multiple requests for the same issue. When the report changes have been made and compared to the Crystal Report Problem form (created by CEAdmin users' input ) and verified, the report will then be moved back into the QA folder for further user review.

What does it mean when it shows a number of instances for a report? Instances show the number of times a report has been run and stored on the HISTORY screen. A maximum of 20 instances of a particular report can be stored, viewed, or printed. Each instance on the history page is unique for the day/time it was run, so you can compare the latest run with the earliest run if you desire to do so.

How do I submit a request for a New Report or to request a change to a report that is in production? From the Crystal Enterprise Home page, click on Custom Reports, then select the appropriate form. Complete the form and click the submit button and your request will be sent to ceadmin.

How do I refresh a report? To refresh a report that was run from the "VIEW" selection, you simply click on the lightening bolt that appears on the screen when viewing your report. The lightening bolt is yellow and appears on the third line down from the top. If you have used the "Schedule" feature, then the lightening bolt will have no affect on the report.

Help! I have started a report on a Reoccurring Schedule and can't stop it from running...what do I do? Send and email with your userid ,the folder where the report is located, and the name of the report to ceadmin@gsu.edu asking to have the reoccurring schedule stopped.

What is BREPTS?

BREPTS is a copy of the production database that is refreshed each hour at the top of each hour. During the refresh process, reports cannot be accessed either through Crystal Enterprise or Crystal Reports. The process starts 5 minutes before the top of each hour and ends approximately 5 minutes after the top of each hour.