Seminar Description
Cross-Cultural conflicts in our workplaces can be the result of misunderstandings and stereotypes that can intensify tensions and create strong reactions. This training will help deepen the understanding between groups and individuals in cross-cultural conflict. Learning how to resolve these conflicts will lead to an alignment of mutual outcomes and an on-going supportive process where everyone is valued, acknowledged and respected. This training introduces participants to the dynamics of conflicts and the need for appropriate and useful communication interventions and skill sets particular to diversity issues. Three key areas will be covered: perception, strategy, and intervention. Through the use of role plays, personal stories, films, listening exercises, and "mindfully responding" techniques, participants will learn the facilitation and inquiry techniques needed to resolve diversity conflicts that often occur in workplaces.

Objectives
Participants will:

• Develop listening and observation techniques
• Practice noticing the intent and impact in all cross-cultural communications
• Learn how to assess a conflict by listening for three key focus areas
• Discover a myriad of de-escalation techniques
• Learn advanced communication listening techniques used by master mediators
• Learn how to utilize the art of inquiry to connect with different groups in conflict
• Identify what a person is saying and not saying cross-culturally

A nationally acclaimed lecturer and Master Diversity & Communications Trainer,
Lee Mun Wah is a Chinese American community therapist, documentary filmmaker,
Special Education educator, performing poet, Asian folkteller and author.
He is also the Director of StirFry Seminars & Consulting, which works with
corporations, government agencies, educational institutions, and social agencies
to facilitate diversity issues through healthy and authentic cross cultural relationships.
In 1993 his first film on Asian Americans, Stolen Ground, won the San Francisco
International Film Festival’s Certificate of Merit Award for Best Bay Area Documentary.

The National Media Network voted his second film, The Color of Fear, the Gold Medal for the Best Social Studies Documentary in 1995. In 1998 The Color of Fear 2 won the Cindy International Film Festival’s Silver Medal for Best Social Studies Award. The spring of 2005 marks the release of The Color of Fear 3, completing The Color of Fear three part film series. His latest film, Last Chance for Eden, a two-part film series on racism and sexism was released in the Spring of 2003. Most recently, Lee Mun Wah has released his first book, The Art of Mindful Facilitation (2004). In 1995 Oprah Winfrey presented a one hour special on his work and life which was viewed by over 15 million viewers across the nation. Thousands have taken his workshops and trainings throughout the United States and around the world. Lee Mun Wah believes when we value others for their uniqueness and differences, then we enhance the possibilities for our children and ourselves.