Our Purpose
Student Assistance is dedicated to student success and retention
through the facilitation of students’ knowledge, understanding,
and utilization of University systems and resources.
Our Goal
To facilitate, acclimate and empower students with success strategies
that will contribute to a meaningful and positive collegiate experience.
We assist students by:
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Listening and analyzing his/her issue, concern, or complaint.
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Identifying and/or providing relevant information that will
help resolve the student’s issue, concern, or complaint.
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Interpreting, explaining, and clarifying university policies
and procedures particularly the student’s role and responsibility.
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Referring students to the appropriate office, person, or
resource.
We facilitate student learning by:
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Ensuring students can formulate and articulate the nature
of their issue, concern, or complaint.
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Ensuring that students are acclimated by the identification
and use of University resources for knowledge, information,
and instruction.
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Ensuring students can interpret and articulate an understanding
of University policies and procedures.
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Assisting students with the development of an appropriate
course of action and/or conflict management plan relative to
their University issue, Concern, or complaint.
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Empowering students to take a proactive role and responsible
approach to handling and resolving their University issue, concern,
or complaint.
Student
Assistance |
(Correlational
Interaction) |
Student
Learning |
listen and analyze |
issue, concern, complaint
|
formulate and articulate the nature (basis) |
identify and provide |
information, knowledge |
acquire and use |
encourage resourcefulness |
acclimate to university environment |
interpret, explain, clarify |
policies and procedures |
interpret and articulate |
refer and direct |
person, office, resource |
develop action plans |
empower proactive behaviors |
|
