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Eric Friginal

Eric Friginal received his PhD in applied linguistics from Northern Arizona University (NAU) in 2008. He specializes in applied corpus linguistics, sociolinguistics, cross-cultural communication, distance learning, discipline-specific writing, bilingual education, and the analysis of spoken professional discourse. Prior to joining the GSU faculty, he was a lecturer in the Literacy, Technology, and Professional Writing area of the English Department at NAU and an instructor at the NAU School of Forestry where he taught on-campus and online courses in technical and professional writing, professional editing, and rhetoric and writing in professional communities. He has also taught ESL/EFL classes and conducted training courses in business English in the Philippines, China, and India. His main research program focuses on the exploration of professional, spoken interaction; the acquisition of fluency in ESL; and the study of language, culture, and cross-cultural communication in the context of outsourced call centers in the Philippines and India serving American customers. He makes use of corpus and computational tools as well as qualitative and quantitative research approaches in analyzing and interpreting linguistic patterning from corpora. He has received funding in support of his research from a U.S.-owned call center company operating in the Philippines, India, China, and Costa Rica. His present work aims to contribute linguistic data that could be used for materials production and the development of training curricula in language proficiency and task performance of ESL speakers engaged in business or customer service interactions with native speakers of English. He was a recipient of a Fulbright grant from 1998-2000 and his studies have been published in World Englishes, Journal of Sociolinguistics, Discourse Studies, and Language Policy, among others. He is the author of The Language of Outsourced Call Centers: A Corpus-Based Study of Cross-Cultural Communication (John Benjamins) (Volume 34 of the Studies in Corpus Linguistics series).