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 UETS Home > FAQ > Lab & Classroom Support FAQ

 

Lab & Classroom Support FAQ


Lab FAQs

How do I obtain my userid/password?
Visit the student labs site and follow the on screen instructions to use your GoSolar id and pin to obtain your Network userid and password.

How to I print my document?
Printing your document is easy at one of the Open Access Labs. We utilize the PantherPriNT system which allows you to release your print job using your print credit or cash on your Panther Card. More detailed information is available on this site.

Where are all the computer labs located?
Location and hours are available in the Computer Labs section of this site.

Why can’t I install software on the computers?
Software installation procedures are located at: http://www.gsu.edu/~wwwets/class_lab/installation.html

What can the student assistants do for me?
They will be happy to assist you with your general computer questions but are not allowed to help you with your course assignments or homework. They may also provide assistance with basic application usage using Microsoft Office or the various web browsers. Specific applications, especially those required by instructors or departments, may require you to ask your professor for additional help. As always, online help is available by pressing the F1 key.

Do you have a lost and found?
Yes we do! The lost and found box is located in LS106 and is maintained by Daniel Bragg. Weekly items that are not collected are turned over to GSU Police. Items of value, such as cell phones or jewelry are turned in to GSU Police on the day that they are turned in. Disks are retained for 1 month and those disks that are not collected by the owner will be formatted and recycled for the use of other students. It is very important to know your surroundings and those who work around you. The lab, like any other area, is a high theft rate and it is strongly suggested that personal items are carried by you when going to the printers or asking for assistance.

How many programs are installed on the computers?
Over 50 programs and plugin applications are installed on our computers. Software that is installed includes those that are licensed to the campus and requested by faculty for their classes.

How can I get a job working in the computer lab?
Employment information for various positions is available in on our jobs page.

There’s something wrong with my computer, who do I tell?
You may let one of our lab assistants know about the computer problem or you may use our “Report A Problem” online form.

Why can’t I eat or drink in the computer labs?
Eating and Drinking are not allowed to ensure that lab equipment and facilities are not damaged due to spillage.

FAQ for Classroom Support

Who do I call if I need help with Classroom Technology?
Our classroom support hotline is 404-413-4321 (on campus just dial 3-4321). Signs are posted in all of our classrooms to remind our users of our hotline number. Our hotline is available Monday thru Friday from 7:00am to 10:00pm. In addition, you may also contact us via our online “Report A Problem” form.

Who do I call if there is a problem with the classroom temperature/cleanliness/chalk/markers?
Georgia State University’s Facilities will be happy to help with any problems you encounter regarding the facilities. They also are able to deliver chalk and whiteboard markers. They may be contacted at 404-413-0700 (on campus just dial 3-0700). For spills and clean-ups, please call Building Services at 404-413-0641.

Why can’t I use a classroom when my instructor is not present?
Classroom usage policy states that your faculty member, or a designated instructor, substitute, or staff member, must be present in a classroom when students are present. Faculty/Instructors are required that at the end of their class, ensure that all students have left the room and lock all doors.

How do I request software installed on the network for my students?
Our software policy and installation request form are located online.. Software must be licensed for an appropriate number of simultaneous users and media and licensing documentation must be delivered to P&SI. Due to the complex nature of software installation, we require a minimum of one academic semester but reserve the right to adjust the time period.

How do I reserve a classroom?
The office of Catalog and Course Scheduling will be happy to help you with your classroom scheduling needs. They may be contacted at 404-413-2231.

How do I get keys for a classroom?
Your department secretary, chair, or designated key control representative will need to issue you a Key Card in order to obtain a classroom key. Once you have a completed Key Card, go to Key Control located in the Georgia State University’s Police headquarters.

Why can’t UETS open a classroom for me?
P&SI is not authorized to open classrooms for anyone. Only Georgia State University Police Department is authorized to open doors in the event you forget your key. They may require you to present your PantherCard id to verify identification.

I want to hook up my own laptop to the system, how do I do this?
To connect your laptop to a classroom digital projector, simply connect the VGA cable located on the instructor’s desk then set your laptop to display through the connected VGA. Please refer to your laptop’s owners manual for instructions to connect to a projector.