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Archive of Problem/Issues Reported to the Help Center

Date Posted: June 23, 2008

Problem/Issue: Phishing Emails With Subject: Activate Your Student.Gsu.Edu Email Account! AntiSpam Alert Warning

Message posted:

June 23, 2008
Information Security Alert
Phishing Emails With Subject: Activate Your Student.Gsu.Edu Email Account! AntiSpam Alert Warning Message

If you receive any emails with a subject line similar to the above, which purport to be from the GSU student email administrators, alerting you that we are upgrading our database and request you to enter personal information, such as your first and last name, full login email address, date of birth, username and password, etc., please delete the message(s) and DO NOT respond.

These emails are not legitimate and if you have recently received one of these, and responded by entering your personal information at the web link provided, please take immediate steps to change your student email password and run a complete virus scan on your system to aid in determining if any problems have occurred as a result.

IS&T will NOT send emails requesting that students enter their personal information, nor will we notify you of any student email account problems or issues in this manner.

These types of emails are commonly used to deceive you into submitting your personally identifiable information to unauthorized persons. Please be vigilant about protecting your information and do not respond to email requests and notices that include web links or attachments, as these are commonly used to compromise your identity and computer system!

Date Posted: March 19, 2008

Problem/Issue: ERS (PERS) is down for basic maintenance

Message posted:

ERS (PERS) Currently Unavailable:

At the present time, ERS (PERS) is down for basic maintenance. The system is expected to be back up on 3/20/08.Sorry for the inconveniences that this may cause. If you would like to report a problem, please contact the Help Center at 404-413-4357(HELP). You can also email us at help@gsu.edu. Thank you, Help Center Support

Date Posted: March 11, 2008

Problem/Issue: Proofpoint access via Quarantine1 database Issue:

Message posted:

At the current time, we are experiencing database issues with the quarantine server. A Proofpoint engineer is working on the problem and this will affect all faculty, staff and students. The quarantine server will be unavailable until the engineer has completed the repair. The customer will see a blank screen when they login to quarantine.gsu.edu. We will update this web page on the situation, as we get updates from the technician. If you would like to report a problem, please contact the Help Center at 404-413-4357(HELP). You can also email us at help@gsu.edu

Date Posted: March 19, 2008

Problem/Issue: ERS (PERS) is down for basic maintenance

Message posted:

ERS (PERS) Currently Unavailable:

Date Posted: March 11, 2008

Problem/Issue: Proofpoint access via Quarantine1 database Issue:

Message posted:

Date Posted Feb. 27, 2007

Problem/Issue: COE Network Outage: SUBJECT Customers in COE and other buildings (G8, Library South) cannot login to workstations through Novell.

Date and Time Resolved: START TIME: 10:57 2/27/07 END TIME 3:00PM

Message Posted:

Customers on the 1st and 2d floor of COE are unable to login through Novell...they are getting error msg: "nmass error 1644" AFFECTED: COE network users and network users in other buildings such as G8 in Library South

REMEDY TKT#: 286917

ACTION: Contacting FSS (Novell)

COMMENTS: This issue is marked as a "CRITICAL ISSUE"!We will update this web page with a network status as they come in. If you would like to report a problem, please contact the Help Center at 404-651-4507. You can also email us at help@gsu.edu. - - Help Center Support

Date Posted Oct. 31st

Problem/Issue: Banner Production Down

Date and Time Resolves: Oct 31st 5 PM

Message Posted:

Banner Production Down

The technical staff have been notified and are currently working to get the systems back up.

An email will be sent to users as soon as the systems is back up and running. We apologizes for any inconvenience. Thank You,
Banner Systems Office Staff. Any questions, Please call 404-651-4507 or email us at help@gsu.edu

Date Posted: Sept. 25th

Problem/Issue: The Library North Building was down due to the power to the MDF closet being cutoff by the building contractor.

Date and Time Problem/Issue Resovled: END TIME: 9/25 11:20 AM

Message Posted:

The Library North Building was down due to the power to the MDF closet being cutoff by the building contractor. All Library North network resources (rt010101, sw01????, ag010101, ap01????) appear to be back online and operational.
Start Time: 10:11 a.m.
End Time: 11:20 a.m.

Date Posted: July 7th

Problem/Issue: Mailsrv14

Date and Time Problem/Issue Resolved: END TIME: 7/7 10:40 AM

Message Posted:
REASON: Mailsrv14 may have lost the system partition. The customers are connected to GroupWise, but external message flow has stopped. This has affected the following areas: Grants, HR, Plant, Police, and Student Accounts.

The File Server department has attempted to notify the customers of a scheduled
outage at noon but the message did not deliver and is queued. They will start emergency maintenance to correct the issue. At the present time, there is no estimated time for a fixed. We will update our home page (help@gsu.edu) as soon as updates and/or a fix have been given. Thank you,

Mailsrv14 may have lost the system partition. The customers are connected to GroupWise, but external message flow has stopped. This has affected the following areas: Grants, HR, Plant, Police, and Student Accounts.

The File Server department has attempted to notify the customers of a scheduled outage at noon, but the message did not deliver and is queued. They will start emergency maintenance to correct the issue.

At the present time, there is no estimated time for a fixed. We will update our home page (help@gsu.edu) as soon as updates and/or a fix have been given. Thank you, Help Center Support

Date Posted: June 29th

Problem/Issue: Citrix/Spectrum

Date and Time Problem/Issue Resolved: END TIME: 6/29 3:00 PM

Message Posted: It has been reported that when users are trying to login to the Spectrum application that they are receiving a "Soft Grid" error message. The "T2 - Netware/Windows Systems" department is working on the problem right now! There has been no time frame given for a resolve of this matter. We will update this page (help@gsu.edu) as soon as updates and/or a fix have been given. Sorry for the inconvenience. - - Help Center Support.

Date Posted: June 28th

Problem/Issue: Citrix/Spectrum

Date and Time Problem/Issue Resolved: END TIME: 6/28 5:00 PM

Date Posted: June 27th

Problem/Issue: Citrix/Spectrum

Date and Time Problem/Issue Resolved: END TIME: 6/27 4:00 PM

Date Posted: June 23th

Problem/Issue: Citrix/Spectrum

Date and Time Problem/Issue Resolved: END TIME: 6/23 7:00 PM

Date Posted: June 13th

Problem/Issue: Business Object

Date and Time Problem/Issue Resolved: END TIME: 6/14 7:30 PM

Message Posted: Business Objects Enterprise, formerly Crystal Enterprise, will be down from 11:30 am to 1:30 pm today to update the software with a service pack and a hotfix to correct some issues. We will notify you as soon as the system is back up and running again.

Time: 11:30 am to 1:30 pm
Day: Today, Tuesday June 13, 2006

During this outage, you will not be able to log into infoview.

- - Help Center

Date Posted: June 13th

Problem/Issue: Yahoo Message Update:

Date and Time Problem/Issue Resolved: END TIME: 6/13 1:30 PM

Message Posted: Yahoo Message Update:
New Yahoo Email Worm - JS.Yamanner@m Please delete any Yahoo messages coming in from unknown senders with the below characteristics.

From: Varies
Subject: New Graphic Site
Message body: Note: forwarded message attached.

Date Posted: June 6th 2006

Problem/Issue: Anti Spam filter

Date and Time Problem/Issue Resolved: END TIME: 6/6 4:00 PM

Message Posted: We were experiencing problems with access to the Student and Administrator Site. Technicians are working on the problem and we will update this web page with any new developments. If needed, please give us a call at 404-651-4507.

Date Posted June 5th 2006

Problem/Issue: Anti Spam filter "Mail Frontier".

Date and Time Problem/Issue Resolved: END TIME: 6/5 5:00 PM

Message Posted: DESCRIPTION: We are having problems with our Anti Spam filter "Mail Frontier". Technicians are working on the problem and we will update this web page with any new developments. If needed, please give us a call at 404-651-4507.

Date Posted: May 22nd 2006

Problem/Issue: The groupWise mailsrv18 and mailsrv15 disks will be migrated to the Hitachi 9980 and OS updated.

Date and Time Problem/Issue Resolved: 5/22 at 1 PM

Message Posted: DESCRIPTION: The groupwise mailsrv18 and mailsrv15 disks will be migrated to the Hitachi 9980 and OS updates will be applied. AFFECTED: aysps law chhs library edesign. - - Help Center Support

Date Posted: May 13th 2006

Problem/Issue: Robinson College of Business Servers Down Time

Date and Time Problem/Issue Resolved: END TIME: 5/14 6:00 PM

Message Posted: All of the RCB Servers, including robinson.gsu.edu, will be powered down on Friday, May 13th at 6:00 pm, due to work being done by physical plant relating to the chiller in 35 Broad St. Estimated time that the servers will be powered back up is Sunday, May 14th at 6:00 pm, if everything goes according to plan.

You will not be able to log into your workstation on campus. You will have no access to eStorage. The Robinson Web Site will be down.

You will be able to access GroupWise from the client on your home machine and through webaccess.gsu.edu. You will also have access to WEBCT, VISTA, the Library and other university resources.

We will send an email when the servers have been restarted.

Sorry for the inconvenience but the university is working on the air conditioning system in the building.

-- Help Center Support

Date Posted: May 12th 2006

Problem/Issue: Remedy Down Time

Date and Time Problem/Issue Resolved: END TIME: 5/12 12:00 PM

Message Posted: Remedy Down Time

We have tentatively scheduled an upgrade of the production Remedy ARSystem server and mid-tier for Saturday, May 13. This will bring the server and mid-tier up to the current level, version 6.3 patch 16. It's required so we can upgrade the Help Desk application at a later date. The Remedy system should be down from roughly 10 am until 12 noon. The mid-tier (the web component) will be down for several hours more.

If this scheduled time will be a serious problem, please let us know.
- - Help Center Support

Date Posted: May 10th

Problem/Issue: The IST GroupWise server will be taken down

Date and Time Problem/Issue Resolved: 5/11 at 10 PM

Message Posted: DESCRIPTION: The IST GroupWise server will be taken down on Thursday(5/11/06) at 6 P.M. for 4 hours. During this maintenance window the GroupWise data will be migrated to the Hitachi storage area network.

We apologize for any inconvenience this may cause and ask that you plan access requirements accordingly. If there are any concerns about this planned outage please contact us at 404-651-4507 or email us at help@gsu.edu

- - Help Center Support.

Date Posted: Jan. 30th

Problem/Issue: GSU campus-wide internet outage

Date and Time Problem/Issue Resolved: 1/30 at 4 PM

Message Posted: DESCRIPTION: : Unable to access off-campus network and this has "AFFECTED" the following router interfaces: 198.72.75.66, 198.72.75.82 and 131.96.128.150. The "Network Planning" and "Systems" departments are investigating the issue. - - Help Center Support