Paygrade- 9, Minimum Hiring Rate: $11,634 (50% time)
The Customer Services Specialist II supports the academic advising office by answering 3 incoming phone lines and managing appointment/walk-in traffic in the reception area. Will perform reception area duties, including greeting visitors and answering phones, managing traffic flow in office; and providing basic information and regulations, degrees and procedures to callers and visitors. Also responsible for maintaining, updating and restocking office forms and brochures.
Must have: High school diploma or GED and two years customer service, administrative or office experience; or a combination of training and experience.
Preferences: Previous receptionist experience, university experience, and experience answering a multi-line phone system. Should enjoy heavy contact with people, have excellent communication skills, be flexible, and have the ability to work with all types of people. Organizational skills are critical.
Materials requested: Both an application and a resume with cover letter are required for consideration. Finalist candidates will be required to provide contact information for 3 references.
Hours are 10 to 2, Monday thru Friday.
Date opened: 03/8/2005