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Keith E. Miller, PhD

Booz Allen Hamilton

 Atlanta, GA

SUMMARY OF SKILLS

PhD. Lean Six Sigma, master black belt, statistical process control, statistics, DMAIC, FMEA, DOE, DFSS, lean manufacturing, quality control, corporate training, Kaizen, business intelligence.  Leadership, change management, teamwork, problem solving, project management. Fluorescence, UV-VIS, NMR, IR, and dielectric spectroscopy. Gas and gel permeation chromatography. Differential scanning calorimetry. Polymer rheometry. Tensile testing. Profilometry. Gravimetry. Familiarity with a variety of other analytical techniques. Polymer synthesis. Organic synthesis. Microsoft Word, Excel, Powerpoint, Access. Corel Wordperfect, Quattro Pro. Minitab. PowerSteering. BASIC, FORTRAN.  Internet research. Environmental stewardship. Web handling, pressure-sensitive adhesive coating, shear slitting. US Army clearance.

EDUCATION

Ph.D. in Chemical Engineering, Northwestern University, Evanston, IL, March 1996; GPA: 3.6/4.0; specializing in Polymer Science, Chemical Education

M.S. in Chemical Engineering, Northwestern University, Evanston, IL, September 1993; GPA: 3.6/4.0; specializing in Polymer Science

B.S. in Chemical Engineering and Chemistry, Rose-Hulman Institute of Technology, Terre Haute, IN, May 1991; Area minor in Economics; GPA: 3.5/4.0, Cum Laude

PH.D. DISSERTATION

“Quantitative, In Situ Fluorescence Monitoring of Small-Molecule Sorption in Polymer Coatings”

Thesis Advisor: Prof. John M. Torkelson

Work involves development of a novel monitoring technique based on fluorescence of mobility-sensitive fluorophores to measure sorbent content and diffusion behavior of small molecules in protective coatings in a quantitative, nondestructive, in situ manner.  Technique is extended to monitor individual layers of multiple-coating systems. Effects of temperature and pigment on fluorescence sensitivity are studied. Technique is applied to monitor drying of organic solvents.  Use of solvatochromatic fluorophores for sorption monitoring is developed and evaluated; internal fluorescence standard is established.  Secondary school short course on polymer science is developed and implemented at the high school level.

CONSULTING AND TEACHING EXPERIENCE

•        Lean Six Sigma deployment advisor US Army Installation Management Command ( with > 150 locations worldwide and > 78,000 personnel, the largest civilian employer in the Army), directly responsible as team lead for three consultants advising 113 installation command groups and Southeast Region command group on implementation of business process improvement initiative, including deployment strategy, integration into command strategic plan, project identification, prioritization and selection, and subsequent project management coaching for leadership and mentoring for project leaders

•         Lead a team of three consultants (master black belts) providing project management and process improvement expert advice for more than 200 business process improvement projects, resulting in improved business performance, customer service and > $50 million in annual savings

•        Southeast Region deployment has led the world-wide command for projects completed, personnel certified and targets reached for two consecutive years (accounting for ~6% of all Army-certified project leaders at end of Fiscal Year 2008)

•     Created and delivered 4-hour learning course on advanced data analysis for client conference, received highest rating (4.8/5.0) of all courses offered in Lean Six Sigma track (nearly 100 students over 4 sessions)

•        Lean Six Sigma, business analytics and modeling subject matter expert for government and commercial project teams within firm

•        Teach graduate course on Business Intelligence, providing an overview for the integration of information technology, data analysis, business performance management, and process improvement methodology and other aspects of decision support systems in corporate decision making; Summer 2006 (4.65/5.0) and Summer 2007 (4.58/5.0) student evaluations exceeded department and college mean, and overall student evaluation average through nine classes is 4.4/5.0

•      Curriculum development and invited lecturer for inaugural Lean Six Sigma Gold program, offering Lean Six Sigma Green Belt and Black Belt training and certification through the Executive Education program of the Robinson College of Business

•         Led a team of master black belts providing instructor-led learning for approximately 1000 company associates annually in Six Sigma methodology and tools, including Home Depot Orange Belt, Green Belt, Black Belt, and Champion materials

•         Six Sigma subject matter expert for learning materials and curricula development and revision

•         Mentored Six Sigma project leaders (master black belts, black belts and green belts) on process improvement projects

•         Led productivity and quality improvement projects within the Learning Organization, which develops training materials for 320,000 associates across more than 1900 stores and locations

•       Led company effort to redesign Six Sigma Black Belt training curriculum, integrating Lean Manufacturing and Six Sigma principles with end goal of reducing project cycle time.  Developed curricula, teaching materials for statistics-based problem solving

•      Taught approximately 300 Black Belts in Six Sigma and Design for Six Sigma methodologies and problem-solving tools, serving as teacher, mentor and training program leader

•       Mentored project leaders on projects ranging from Lean Manufacturing implementation to proprietary research

•       Leader for largest Black Belt training class in company history, with more than 75 participants from across the globe

•       Technical advisor for product development effort for new business opportunity exceeding $100MM per year

·         Taught two Introduction to Materials Science and Engineering courses and associated labs in Department of Engineering Technology; Supervised student laboratory projects

·         Taught fundamental mathematics in Developmental Studies Program

·         Developed, implemented novel method for noninvasive, nondestructive, in situ monitoring of liquid sorption/desorption in polymer coatings using fluorescence spectroscopy; applied method to cure/ drying of commercial coatings

·         Developed fluorescence technique for monitoring in situ bulk addition polymerizations

·         Developed and field-tested a high school short course on polymer science, published in 1999

·         Taught undergraduate computer lab for Analysis of Chemical Process Systems; organized/ performed demonstrations for graduate courses in Polymer Science, assisted in instruction of students and developing/ grading homework, supervised student research projects; graded papers for Process Controls.

·         Software consultant in personal computer lab, basic maintenance on hardware, developed/ instructed courses on word processing, spread sheeting, and data analysis.

·         Laboratory assistant for General Chemistry courses

·         Synthesized oligimeric model compounds for polymer viscosity modifiers in motor oils, characterized products with GC and HPLC.

·         Developed method for microscale extraction of caffeine from tea leaves using heavy-solvent extraction; published lab procedures in undergraduate Organic Chemistry laboratory manual

INDUSTRIAL AND MILITARY EXPERIENCE

•        Served as mentor for Six Sigma green belts and candidates in program with more than 40 project leaders; supported black belt peers, plant leadership team on various engineering and Lean projects; participated in corporate Black Belt Mentoring pilot program

•        Attended five-week company training program for Six Sigma Black Belt Program and successfully achieved Black Belt certification; attended two-week company training program on Design for Six Sigma

•        Organized and conducted training on Six Sigma and Lean Manufacturing tools and methods for facility employing 190 persons

•        Led cross-functional teams for multiple manufacturing projects involving process engineering, web handling, lean manufacturing and production accounting, resulting in eliminating more than 30,000 customer defects and creating approximately $600,000 in capacity improvements and hard savings

•        Identified root causes and implemented controls to virtually eliminate three major customer defects for $3 million account; additional annual savings of $40K achieved by improving efficiency of production

•        Operations Specialist in Coating Business Unit for six months, supervising four shift team leaders, ensuring personnel and production scheduling to maintain 24-hour operations, de-conflicting production and maintenance issues for three coating lines, batch and extruded adhesive lines and raw material warehouse

·         Responsible for advising commander on all matters related to defense against Weapons of Mass Destruction (WMD) for brigade task force consisting of more than 3000 personnel and $500 million in equipment

·         Supervised three officers, 20 enlisted personnel for maintenance of protective equipment and development/ implementation of WMD defensive training

·         Assistant operations officer for all aspects of planning and coordination of training and combat operations

·         Responsible for tracking and synchronizing more than 2500 ground troops, 75 helicopters, and over $500 million in equipment during 15 combat training missions

·         Planned, coordinated and led issue of more than $16 million in equipment to 4000 personnel; organized and directed turn-in of more than $1 million in equipment from more than 3000 personnel

·         Established operating procedures and led seven air-assault operations for 28 personnel and a $4.5 million experimental command post during an Army Advanced Concept Testing Demonstration

PUBLICATIONS

“In Situ Monitoring of Sorption and Drying of Polymer Films and Coatings: Self-Referencing, Nearly Temperature-Independent Fluorescence Sensors,” C.J. Ellison, K.E. Miller and J.M. Torkelson, Polymer, 45, 2623-2632, 2004.

“The Materials World Module Series and the Polymer Module: A Design-Oriented Approach to Teach Scientific Concepts to Grades 9-12 Students Through Materials Science,” S.T Nguyen, R.P.H Chang, J.K. Cocson, C.L. Colby and K.E. Miller, J. Materials Ed., 23 (No 1-6), 107, 2001.

Polymers Module: Teacher’s Edition, J.K. Cocson, C.L. Colby, S.T. Nguyen and K.E. Miller, Materials World Modules, Northwestern University, Evanston, IL, 1999.

Polymers Module: Student’s Edition, J.K. Cocson, C.L. Colby, S.T. Nguyen and K.E. Miller, Materials World Modules, Northwestern University, Evanston, IL, 1999.

“Mobility-Sensitive Fluorescence Probes for Quantitative Monitoring of Water Sorption and Diffusion in Polymer Coatings,” K.E. Miller, R.H. Krueger, and J.M. Torkelson, J. Polym. Sci.: Part B: Polym. Phys., 33, 2343, 1995.

“Smart Polymeric Films: Sensing of Cure and Water Sorption and Diffusion in Multi-Layered Polymeric Coatings by Fluorescence Spectroscopy,” K.E. Miller, R.H. Krueger, and J.M. Torkelson, Polym. Mat. Sci. Eng., 73, 555, 1995.

“Fluorescence Sensors for In Situ Monitoring of Water Uptake in Bridge Coatings,” K.E. Miller, R.H. Krueger, and J.M. Torkelson, Conference Proceedings, Fourth World Congress on Coating Systems for Bridges and Steel Structures, 256, 1995.

“In Situ Monitoring of Free-Radical Polymerization by Fluorescence Quenching of Fluorene and Reactive Derivatives,” K.E. Miller, E.L. Burch, F.D. Lewis, and J.M. Torkelson, J. Polym. Sci.: Part B: Polym. Phys., 32, 2625, 1994.

“In Situ Monitoring of Methyl Methacrylate Polymerization by Fluorescence Quenching of Fluorene,” K.E. Miller, E.L. Burch, F.D. Lewis, and J.M. Torkelson, Polymer Preprints, 34(2), 492, 1993.

RESEARCH PRESENTATIONS

·         American Chemical Society National Meetings, 1990, 1993, 1995

·         American Institute of Chemical Engineers National Meeting, 1994

·         American Physical Society National Meetings, 1994, 1995

·         Naval Research Laboratories, Invited Lecture, 1997

·         Numerous Research Presentations at Northwestern University, 1991-1996

HONORS, AWARDS, AND ACHIEVEMENTS

Academic.  2007 teaching excellence award, J. Mack Robinson College of Business at Georgia State University. Research featured in Chemical and Engineering News, p.34, Sep. 18, 1995; 2nd place, poster competition, Materials Science and Engineering session on polymers, AIChE National Meeting, Nov 1994; Amoco Fellowship in Chemical Engineering, 1992-93; Walter P. Murphy Fellowship, Northwestern University, 1991-92; Dr. John White Chemistry Award for Outstanding Senior Chemistry Major, Wabash Valley Section ACS, 1991; U.S. Army 4-year scholarship, 1987-91; Rose-Hulman academic scholarship, 1987-91; Dean’s List, 1987-91; Eagle Scout.

Military and Industry.  Certified Six Sigma Black Belt, Certified Six Sigma Master Black Belt.  Attended technical symposia on web handling, curtain coating.  Completed Basic and Advanced Instructor Skills Courses (Home Depot), Ken Blanchard Situational Awareness II.  Current US Army Secret Clearance. Honorable discharge, US Army, 2001; Promotion to Captain, US Army, October 1997; Graduate, The Sabaulaski Air Assault School (Awarded Air Assault Badge); Graduate, US Army Airborne School (Awarded Airborne Badge); Graduate, Chemical Officer Basic Course and Toxic Agent Training; Distinguished Military Graduate, Rose-Hulman Institute of Technology.  Attended USAMRICD course “Medical Response to Chemical Warfare and Terrorism”.    

AFFILIATIONS

American Society for Quality (Senior Member), American Chemical Society, American Legion, Omega Chi Epsilon Chemical Engineering Honorary Society, Tau Beta Pi Engineering Honor Society.