New Student Info

OFFICE OF THE OMBUDSPERSON

One Park Place, 2nd floor, Suite 215

Telephone: 404/413-2510

Fax: 404/413-2511

Web: www.gsu.edu/ombuds

Office Hours: 8:30 a.m. – 5:15 p.m. Monday - Friday

(Special appointments as necessary)

The Office of the Ombudsperson (om’-budz-pur’-sen) provides a confidential place for students to discuss conflicts, problem situations, grievances and appeals of disciplinary and/or academic actions. The office acts as a neutral and impartial campus resource to assist students with informal complaint resolution and problem solving.

Situations with which the Ombudsperson may assist include allegations of unfair treatment, interpersonal conflicts, faculty/student misunderstandings, grade appeals, discrimination, questions regarding University policy and procedure, disciplinary matters, supervisor/employee relations, and concerns about financial aid and/or student registration.

The Office of the Ombudsperson also acts as the University’s Alternative Dispute Resolution (ADR) Office and encourages the use of informal methods (including consultation; coaching [individual and group]; facilitation of group processes; and mediation) for the resolution of disputes.

Services Provided:

• Confidential assistance in conflict and complaint/appeal situations

• Clarification of University policy and procedure

• Conflict and communications coaching

• Mediation and Facilitation

• Referrals