A Derivative of the Georgia State University's Strategic Plan

Mission Statement

The Division of Finance and Administration contributes to Georgia State University's teaching, research, and public service mission by providing the university community and the institution's constituents with quality services in a supportive and cost effective manner. The Division provides specialized expertise in the stewardship of human resources, financial assets, property, and facilities and in the assurance of a safe environment for faculty, staff, students, and visitors to our campus.

Overview of Goals

In carrying out this mission, it is the responsibility of the division's staff to:

• provide timely, accurate and relevant analyses and information that facilitate effective decision-making
• maintain processes that will ensure the university's compliance with policies, regulations and laws
• lead and support long-term University continuous process review and improvement (including resource allocation)
• assist Georgia State in creating a positive impact in the community by providing operationally efficient and aesthetically pleasing facilities, a safe environment, effective community programs, and employees as university ambassadors

In order to fulfill its responsibilities, it is important that the division recruit and retain a staff of committed, knowledgeable professionals who are

• experts in their areas of responsibility
• dedicated to providing these services in a responsive, proactive, and effective manner

It is also essential that the staff of the division communicate effectively and establish mutually beneficial working relationships with Georgia State University organizations and departments

Core Operating Principles

The leadership of the Division of Finance and Administration understand that to best support the institutional mission, division staff must continuously strive to improve and enhance the products and services they provide to the university community. The core principles adopted by the Division to institute these improvements are summarized below:

• Improve the quality of the actual work product that we produce (improve the accuracy, timeliness, usefulness, availability, ease of use, manner of delivery)
• Incorporate customer service expectations into our performance expectations and better customer service training into our employee training and orientation programs
• Improve the documentation for the end users of our processes and procedures (improve written documentation, materials on the web, training opportunities)
• Develop more meaningful performance indicators for our functions and processes
• Develop and improve systematic methods of collecting information on the university community's needs and expectations for, as well as their satisfaction with, our services
• Identify creative solutions that make the best use of its resources (human, time, money, space) and identify revenue-generating opportunities.