Technical Help

Below are answers to the most asked technical questions users have about uLearn.

  1. Username and password problems
  2. I am missing a course on the uLearn page.
  3. I need to remove a course from the uLearn page.
  4. I have some general issues and need to do a Browser Tune-up.
  5. When logging in to uLearn it kicks me back to login screen instead of to my uLearn page.
  6. I need my password reset.
  7. When I click on my class lecture notes, nothing happens.
  8. How can I attach a file to my assignment?
  9. How do I take a quiz in my class and view the results of the quiz?
  10. I click on my quiz or a discussion posting and nothing happens.

  1. Username and password problems

    Instructors: Your CampusID and password is the same login/password you currently use to access Easyview and Profile Manager.

    Students: Your CampusID and password is the same login/password you currently use for GoSOLAR, your official Georgia State e-mail account and the Georgia State computer labs.


    More on uLearn Login >.

    If you have not used uLearn before, you may need to:
    Configure your browser >.

     

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  2. I am missing a course on the uLearn page.

    If the course you need is not listed on the uLearn page you must contact your instructor and have them add you. In order to add you to the course, your instructor will need your uLearn username. People at the help center can NOT add you to a course, only your instructor can add you to a uLearn course.

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  3. I need to remove a course from the uLearn page.

    Although you cannot remove courses, you may hide them so you no longer see them when you login. To do this, click the pencil icon in the upper righthand corner of the Course Listing on the uLearn page. Select the courses you no longer wish to view be clicking in the checkbox to the left of the name. Click the Hide button.

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  4. I have some general issues and need to do a Browser Tune-up.

    Most of the problems people face when using uLearn, including logon problems, can be solved very easily by doing a browser tune-up before trying to logon the first time. This needs to be done once on any non-campus computer you will be using. The following page link will walk you through tuning up your browser.

    Click here to begin the browser tune-up.

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  5. When logging in to uLearn it kicks me back to login screen instead of to my uLearn page.

    Click here to find the answer to this question.

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  6. I need my password reset.

    If you feel that your password is not working, you must contact the Online Support Center.

    Click here for instructions on getting your uLearn password reset.

     

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  7. When I click on my class lecture notes, nothing happens.

    Click here to find the answer to this question.

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  8. How can I attach a file to my assignment?

    Click here to find the answer to this question.

    Back to Top ^

  9. How do I take a quiz in my class and view the results of the quiz?

    Click Here to find the answer to this question.

    Back to Top ^

  10. I click on my quiz or a discussion posting and nothing happens.

    Click here to find the answer to this question.

    Back to Top ^

Georgia State University