Video Problems
The video for my class won't play at all
I can hear sound but no video is playing
I click on the video link, but nothing happens
I get an error message when I try to play a movie
If you are on a dial up connection, have other programs running while you are trying to watch a video, or have an older computer, on-line video links may not work well for you.
Sound but no Video
If you are using Real Player and can hear sound but not see the video:
- Select a video clip or click the play button to start playing a loaded video clip.
- Wait until the video is exhibiting one of the above symptoms.
- Click and hold on the menu bar (the top) of RealPlayer.
- Drag RealPlayer to a new location on your desktop.
If you saw the video playing properly while you were dragging your RealPlayer but the problems reappeared when you stopped dragging your RealPlayer (or shortly after you stopped dragging it):
- Select Tools > Preferences from the menus.
- Select Hardware and look in the Video Card Compatibility section.
- Click and drag the slide bar to Most Reliable . (This will disable optimized video.)
- Click OK .
- Attempt to play the video again.
Video Won't Play at All
Use the steps listed below to configure your Real Media Player. If you are still having problems after that, please click here to see the section about configuring your Firewall to allow Real Player to work
Below are the steps for configuring your Real Media Player. To get the latest version of the Real Media Player, click here.
To find out what version of the Real Media Player you have:
1. Open Real Player. To do this go to the "Start" button on your computer screen (lower left hand side), click on programs and find your Real Media player.
2. In the upper right hand corner of the Real Media Player, click on the Help button and then click About RealPlayer. Ther version number will be at the top.
Instructions for version 10
Instructions for version 10.5
1. Open Real Player. To do this go to the "Start" button on your computer screen (lower left hand side), click on programs and find your Real Media player.
2. Using the upper menu bar in your Real Media player, find the "Tools" menu and scroll down to "Preferences"
3. This will open up your "Preferences" box. In the left margin, click "Content" and then "Media Types" underneath that. Then, on the right hand side, select the radio button for "Manually configure media types for RealPlayer." Then click "Select" just underneath that.
4. Once you click "Select" you will have a new window open labeled "Media Types." Click the "Deselect All" button on the top left of this window. Then click "OK"
5. Click "OK" out of this window and then click "OK" to close the "Preferences" window. Now try to open and play the Real Audio files in your course.
1. Open Real Player. To do this go to the "Start" button on your computer screen (lower left hand side), click on programs and find your Real Media player.
2. Using the upper menu bar in your Real Media player, find the "Tools" menu and scroll down to "Preferences"
3. In the left margin, click "Content" and then "Media Types" underneath that. Uncheck the RealAudio and RealVideo box on the right.
4. Click "OK" out of this window and then click "OK" to close the "Preferences" window. Now try to open and play the Real Audio files in your course.
